INFO



SHIPPING POLICY

We make use of reputable courier companies to ship door-to-door in South Africa.
Most of our items exceeds the standard courier sizes that qualifies for reduced courier fees. We use Road Freight for these items and it will take 3-5 working days to reach you.

There are two options:
1. Gauteng Only – for any areas within South Africa Gauteng Province
2. Outside of Gauteng – for any other areas within South Africa not in the Gauteng Province

Larger Furniture items will incur additional shipping surcharges for National courier calculated at checkout due to their dimensions, weight and additional packaging they require in order to be shipped.

Very important to note:
Some shipping areas fall outside of the main shipping areas and may incur additional shipping costs that cannot be calculated when you place your order. We will contact you before we process your order to discuss any of these additional charges which will have to be settled before we can ship your order. If you decide to cancel your order at this point, we will pay you a full refund within 24 hours.

We require a physical address to ship to within South Africa and you will receive an email with the tracking details.


STOCK AND LEAD TIME

Foam Beds and Blankets are shipped from stock on hand and will reach you within 2-5 working days.

Furniture beds have a lead time of 6 to12 weeks and are dependent on the availability of raw material and fabric.

Should we not be able to source the specific fabric we will contact you with alternative options to choose from. If you decide to cancel your order you will be refunded within 24 hours of cancellation.


PAYMENTS

We accept payments via PayFast. We require full payment before we can process and ship your order.


REFUND POLICY

We strive for the highest standards, quality and consistency. If you are not 100% satisfied with your purchase and wish to return it, please contact us immediately to discuss the issue and we will do our best to rectify it.
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